The principles for service that works in the Real Estate business

In this times where competition is very tight every business person should think about “what difference do I offer to my clients?”, one particular aspect that many times is overlook is the service, and here we will explain how you can use some basic principles on you favor.

1.- Quality must not been seen as an isolated act, it mus be a habit.

2.- Measure according with the specifications previously established.

3.- Isolated efforts does not help in quality, it needs to become a system.

4.- Anticipate and meet customers needs in a consistent way.

5.Give freedom of action to all employees who have to deal with customers, for example, they must have authority to address their complaint.

6.- When we know what a customer wants we should give it to them immediately so we increase the perception about service he may have.

7.The customers expect the fulfillment of your word. Promise less, give more

8.- The incentives for you employees must make them feel like partners, the explicit recognition of their efford is important in a culture of quality.

10. Investigate who are the best and how they do things, to adopt their systems and then improve.

11. Encourage clients to come clear about everything they do not like.

12. The most import, do not leave your customer waiting for service, everything else will go unnoticed by him.

Following this simple steps the perception about your quality and services will improve exponentially in your clients eyes.

Remember that in order to implement a system that can create constant improvements you need to set goals and measure them with a consistent and reliable set of data, otherwise you can be destroying the system instead of creating a better solution, remember that the key is to know the difference between causes and effects.

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